Shipping Policy

Effective Date: May 2026

Thank you for shopping with High Desert Grooming Co. We are committed to carefully packaging and shipping your order as quickly and efficiently as possible.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment is received.

Processing times may vary during:
• Product launches
• Promotions
• Holidays
• High order volume periods

Orders are not processed or shipped on weekends or major holidays.

2. SHIPPING RATES & DELIVERY

Shipping rates are calculated at checkout based on the destination and shipping method selected.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delivery delays may occur due to:
• Weather conditions
• Carrier delays
• Holidays
• Incorrect shipping information
• Other circumstances outside our control

3. SHIPPING CARRIERS

We may ship orders using carriers such as:
• USPS
• UPS
• FedEx

Carrier selection may vary depending on package size, destination, and shipping method.

4. ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

5. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and billing information at checkout.

High Desert Grooming Co. is not responsible for orders shipped to incorrectly entered addresses.

If you notice an address error, contact us immediately at support@highdesertgrooming.com.

6. LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, High Desert Grooming Co. is not responsible for lost, stolen, or delayed packages.

If your package appears lost or delayed, please contact the shipping carrier directly using your tracking information.

We will do our best to assist when possible.

7. DAMAGED ORDERS

If your order arrives damaged, please contact us within 7 days of delivery at support@highdesertgrooming.com.

Please include:
• Your order number
• Photos of the damaged product
• Photos of the packaging

Replacement or refund requests are reviewed on a case-by-case basis.

8. INTERNATIONAL SHIPPING

International shipping availability may vary by location.

Customers are responsible for any:
• Customs fees
• Import taxes
• Duties
• Additional international shipping charges

High Desert Grooming Co. is not responsible for delays caused by customs processing.

9. CONTACT INFORMATION

High Desert Grooming Co.
Albuquerque, New Mexico
support@highdesertgrooming.com
highdesertgrooming.com